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eZyPill Delivery Solutions has reviewed the latest BC regulatory requirements for controlled drug substance delivery and has implemented the following procedures to ensure compliance.
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Chain of Custody Tracking
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Signature Collection
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Secure Delivery (No Unattended Drops)
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Driver Authorization & Controls
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Transportation Security
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Failed Delivery Handling
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Incident Reporting
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Documentation & Audit Readiness
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Privacy & Confidentiality
1. Chain of Custody Tracking
Requirement: Full tracking from pharmacy → patient
Our Action:
All deliveries are tracked in our system, including:
Pickup time: Drivers mark pickup on their mobile device; timestamp is recorded and viewable by the pharmacy in the eZyPill portal
Delivery time: Drivers mark delivery on their mobile device; timestamp is recorded and viewable by the pharmacy in the eZyPill portal
Driver identity: Each order is assigned to a specific driver; driver name is visible in the portal
Delivery status: Real-time delivery status updates are available in the ordering portal as drivers complete each step
2. Signature Collection
Requirement: Signature upon delivery
Our Action:
Digital signature is collected on the driver’s phone at delivery
Delivery is not marked complete without a recipient signature
Drivers also confirm and sign off upon pickup
3. Secure Delivery (No Unattended Drops)
Requirement: No unattended delivery
Our Action:
All deliveries are completed hand-to-hand only
Drivers are strictly instructed not to leave packages at doors, mailboxes, or vehicles
4. Driver Authorization & Controls
Requirement: Verified and trained personnel
Our Action:
Drivers assigned to controlled substance deliveries are approved and trained
Drivers carry identification and delivery authorization
5. Transportation Security
Requirement: Maintain control during transit
Our Action:
Packages remain with the driver at all times in a secure container
Drivers are instructed never to leave items unattended or unsecured
6. Failed Delivery Handling
Requirement: Return undelivered medication
Our Action:
Any failed delivery is returned to the pharmacy the same day
Return is logged in the system with reason and timestamp
7. Incident ReportingRequirement: Report loss/theft
Our Action:
Drivers must immediately report any issue to dispatch
All incidents are documented and escalated to the pharmacy
8. Documentation & Audit Readiness Requirement: Records must be retrievable
Our Action:
All delivery records are stored digitally in the eZyPill portal
Records can be accessed by pharmacy partners when required
9. Privacy & Confidentiality
Requirement: Protect patient information
Our Action:
Customer information is used strictly for delivery purposes
Access is restricted to authorized personnel only
eZyPill operates in compliance with applicable privacy regulations (PIPEDA)